Discount Contacts Reviews

Terrible contacts. Must be rejects. I've had contacts nearly 30 years and have never had issues. Won't stand behind their products.

Absolutely abysmal. I don't even know how to put into words how you can screw up and order so much. I ordered contacts like I always do, and then they decided to reach out to my provider instead. So they took it upon themselves to order contacts which I have never used or worn, and then charge me $175 when I ordered $40 worth. Do not order from these people!

Avoid, avoid avoid! Paid for my RGP's, and as ordered plasma treatment had to pay additional sum through PayPal. Followed all instructions, and e-mailed their customer service (they don't provide service despite their name!), and 7 days went by before I got an e-mail from said Customer Service advising that unless I pay for my contacts (?!) the order will be cancelled. Eventually, they conceded and placed an order, now 9 days late. It took literally forever to get my order, and then, surprise surprise, they forgot my lens solutions (?!)! After e-mailing them back asking for an explanation, got none of that, just a cold standard "We've shipped your order" e-mail. Now, that is going to be at least 2 months late! My advice - use Clearly, I will for every order from now on, thought I'd give AC Lens a try, wish I never had.

Kudos to this company and the two CSR that assisted me with my lens order. They had my prescription and filled it, but the lenses did not provide clear vision. Thinking it was a company fault, they sent me another pair. These too were no better; I checked with my doctor and I had the correct prescription. AC then fully refunded me. No problem with the company!

I recommend avoiding this company. Their customer service literally went out of their way to waste my time and screw up my order. This is what happened:

-I ordered lenses on their website and gave them my Ophthalmologist's personal cell phone (with her permission)
-a week goes by and they contact me saying "the contact info is incorrect" and "we've me trying to get in touch with your doctor."
-I contacted her over the next few days and asked her they had called her. She said NOT ONCE had they done so.
-I contacted ACLens again and told them to process my order by the middle of next week or cancel the order
-They contacted me and said "We've canceled your order AT YOUR REQUEST" and added an extra snide remark saying "We appreciate your business" when they REFUSED TO DO BUSINESS WITH ME!

There is no excuse to treat customers like this. If they are too lazy to call my doctor they should just say so, instead of claiming they've been "trying" when the truth is absolutely the opposite. They did not call her ONCE. And I actually had permission to give them her cell phone IN ORDER TO MAKE IT EASIER AND FASTER FOR THEM TO CONTACT HER IN THE FIRST PLACE!

I have received NO apology for this. I am now forced to wear old worn contacts while I order new ones elsewhere because of these people wasting my time. I would have NEVER used them if I had known they would be so slow, nor if I knew they would lie about attempting to contact my doctor.

I recommend avoiding this company. Their customer service literally went out of their way to waste my time and screw up my order. This is what happened:
1. I ordered lenses on their website and gave them my Ophthalmologist's personal cell phone (with her permission)
2. 1 week goes by and they contact me saying "the contact info is incorrect" and "we've me trying to get in touch with your doctor."
3. I contacted her over the next few days and asked her they had called her. She said NOT ONCE had they done so.
4. I contacted them and told them to process my order by the middle of next week or cancel the order
5. They contacted me and said "We've canceled your order AT YOUR REQUEST" and added an extra snide remark saying "We appreciate your business" when they REFUSED TO DO BUSINESS WITH ME!!!!!!!!!!!

There is no excuse to treat customers like this. If they are too lazy to call my doctor they should just say so, instead of claiming they've been "trying" when the truth is absolutely the opposite. They did not call her ONCE. And I actually had permission to give them her cell phone IN ORDER TO MAKE IT EASIER AND FASTER FOR THEM TO CONTACT HER IN THE FIRST PLACE!!!!!!!!!!!

I have received NO apology for this. I am now forced to wear old worn contacts while I order new ones elswhere because of these people wasting my time. I would have NEVER used them if I had known they would be so slow, nor if I knew they would lie about attempting to contact my doctor.

I have order my contacts lenses with AC Lens for more than a decade but these last couple of years have been very frustrating dealing with them. Even though I place my order 15-20 days ahead of time, I don’t receive my contacts on time. They usually give me nonsense excuses to justify the fact that they don’t deliver the product according to the due date that they promise. AC Lens IS NOT A RELIABLE COMPANY. Don’t waist your time ordering from them unless you want to wait forever for your lenses to arrive!

Have been using AC Lens to buy contacts for years. Great company, fast shipping, good customer service, and low prices.

Ordered lenses on a Saturday. Received within a week. I saved over $100 compared to most everywhere else I checked. I saw some mixed reviews so I was hesitant at first, but BBB had them with A rating so I hoped for the best. Got my lenses quickly and as described. I would recommend to others. Cheers. Mark from Orlando Fl.

I was dealing with a horrible experience after ordering contacts from another company when I contacted AC Lens. Chatting with Greg D. was super helpful. He was very friendly and checked to see if the lenses I wanted to order were in stock before I bought them. I told him about my bad experience with the other company. After I ordered the contacts, I got an update email from Greg that said they were upgrading my shipping to 2-day priority at no additional cost. I received them two days later. Thanks AC Lens! Great customer service!